Unbelievably horrible! For a facility that touts itself as student housing, they have no heart for student nor parent.
My son has had his car towed twice, once because the sticker had fallen off and then again the very day we had the windshield repaired and the forgot to put the sticker back on. They have their own lot on site and the cars are registered with the complex but still they charge an exorbitant fee of $275 for towing- there is no talking to anyone, nor do they answer their phones. However, this is not the best part. I inadvertently signed a lease, six months out for next year.
My son will not be attending there. When I tried to cancel 4 months out, which is when I got the first confirmation that I had signed the wrong lease, David Krandel, assistant leasing manager, informed me it would cost $2430 to cancel it!! I have begged repeatedly for him to reduce the exorbitant cost- he is unreachable by phone and although he kept insisting he would negotiate, it has been a joke. Many emails later, he finally gave me a negotiated bottom offer- over $1200 for a room he has four months to rent.
So, don't make a mistake!
The mistake would be putting your child in this facility in the first place. It has been a terrible experience for my son, I can't even go into all the reasons why- The bottom line is he hates it, and they have been awful from beginning to end- maintenance, move-in move out and any assistance with problems – no customer service and no one ever answers the phones and if they do they tell you whomever you're asking for is unavailable.
Product or Service Mentioned: Regency Student Housing Customer Care.
Reason of review: Problems with payment.