Reply by Regency Student Housing

Resolved
Hello Chandler,
Thank you for letting us know about the issues you are experiencing with your WiFi. Our staff installed a new wireless router that has been tested and you should no longer be having a problem connecting to the internet. In the future you will get a faster response using the Maintenance Request form through your student portal. The Maintenance Requests are emailed to staff in real time.
If you have any further issues please let us know.
Thank you,
Regency Management
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Update by user Feb 02

Okay, I am actually really impressed with the Regency.They were very proactive in fixing my wifi situation and even put an individual router in my room which is amazing and so helpful.

Honestly feel really bad about my original review.Sorry Regency and Wayne for calling you all out, I know dealing with complaints is annoying so thanks for being patient with me and fixing the issue!

Original review posted by user Jan 05

I am just absolutely so annoyed with the Regency right now.Does the Regency just not believe in wifi?

I have a single, in the North Hall and have been here since August. I had a friend who lived in the tower last year, and had a terrible time with the wifi as well. I spent my first semester having to keep my phone off while I used my computer or my tv because if too many devices were on, the wifi would drop. I could be just be trying to do my homework, which normally would take about 2-3 hours that turned into multiple HOURS of trying to get the wifi to connect.

Most of my school work is online, and there were many times where I would submit my work, and end up with zero's from my professors because the wifi would drop every time I tried to submit a paper or even just a simple assignment. I cant even watch my tv at night because there is NO CONNECTION EVER. It is really really frustrating being in college, in the dorms and you cant even live normally. I am aware that there are many other students besides me, which can make the connection slower, but there is no excuse when I have to spend hours more than I need out of my day to deal with this.

I submitted a review in the middle of the semester with my number attached and received a call from Wayne at the front, stating that they had just updated the wifi around the Regency; which made zero sense to me because I continued to have issues. He THEN thought it would be appropriate to tell me that I should go out and buy my own router. I actually thought he was kidding. Do you think as a college student, I would have the money to do that?

I already pay 650$ in rent to you all, I expect the wifi to work more than 25% of the time for the amount I pay AND especially since this is A STUDENT HOUSING community.Get it together Regency, this is super disappointing and I definitely will not be coming back next year.

Review about: Regency Student Housing Wi-fi Facility.

Reason of review: Wifi.

Preferred solution: Let the company propose a solution.

I liked: Rates, Bus, Space.

I didn't like: Wifi, Staff.

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